Effective Date: November 8, 2023
At DXN Calicut, we are committed to providing a seamless and reliable shipping experience for our valued customers. This Shipping Policy outlines important information regarding our shipping methods, delivery times, and other relevant details.
1. Shipping Locations
We currently offer shipping services within India only. While we focus on serving our domestic customers, we are working towards expanding our shipping services to additional regions in the future.
2. Shipping Methods
To ensure the safe and timely delivery of your orders, we partner with reputable shipping carriers. The specific shipping carrier may vary depending on the destination and product availability.
3. Order Processing Time
Upon placing your order and confirming payment, we aim to process and ship your order within 1-2 business days. Orders submitted on weekends or public holidays will be processed on the following business day.
4. Delivery Time
The estimated delivery time may vary based on your shipping destination and the selected shipping carrier. In general, you can expect your order to be delivered within 3–7 business days from the date of shipment. Please be aware that unforeseen circumstances, such as adverse weather conditions or logistic disruptions, may affect delivery times. We appreciate your understanding in such cases.
5. Tracking Information
Once your order is shipped, we will provide you with a tracking number and relevant tracking details. You can monitor the progress of your shipment either through our website or by contacting our customer support team.
6. Shipping Charges
Shipping charges are calculated based on the weight, dimensions, and shipping destination of your order. You will see the shipping charges at the checkout before completing your purchase. We may offer free shipping promotions on eligible orders as specified on our website or during promotional periods.
7. Address Accuracy
It is crucial to ensure that the shipping address you provide during the checkout process is accurate and complete. DXN Calicut will not be responsible for any delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.
8. Undeliverable Packages
If a package is deemed undeliverable due to an incorrect address, refusal of delivery, or any other reason, the customer will be responsible for any additional shipping charges incurred for re-shipment.
9. Customs and Duties
Any applicable customs duties, taxes, or other fees imposed by the destination country are the sole responsibility of the customer. DXN Calicut is not accountable for any delays or additional charges resulting from customs clearance processes.
10. Changes to the Shipping Policy
We reserve the right to modify or update our Shipping Policy at any time without prior notice. The revised version will be posted on our website.
If you have any questions or concerns regarding our Shipping Policy, please get in touch with us at contact@dxncalicut.com.
Thank you for choosing DXN Calicut, and we look forward to serving your health and wellness needs.