Effective Date: November 8, 2023
At DXN Calicut, we prioritize customer satisfaction and strive to provide high-quality health and wellness products. Our Return Policy is designed to ensure a smooth and transparent process in the rare event that you encounter any issues with your order. Please review the following policy guidelines carefully:
Eligibility for Return
1. No Refund Policy
Please note that DXN Calicut does not offer refunds for products once they have been delivered.
2. Cancellation within 12 Hours
We understand that circumstances may change. If you wish to cancel your order, you must do so within 12 hours of placing the order. Orders that have already been processed or shipped are not eligible for cancellation.
Replacement Only
3. Replacement Policy
We offer replacements for products that are damaged, defective, or incorrect. If you have received a product that falls into any of these categories, we will provide a replacement free of charge.
Requesting a Replacement
4. Eligibility for Replacement
To be eligible for a replacement, the product must be unused, in its original packaging, and in the same condition as when you received it. We may request additional information or evidence to validate your claim for a replacement.
5. Timeframe
To request a replacement, you must notify us within 24 hours of the product’s delivery date, as indicated by the delivery carrier.
6. Return Process
- To request a replacement, please contact our customer support team within 24 hours of delivery.
- Our team will guide you through the return process and provide you with the necessary instructions.
- You will be responsible for the shipping costs associated with returning the damaged or defective product to us.
7. Inspection
Once we receive your request and the necessary information, we will initiate an inspection of the product in question to verify the issue.
8. Approval and Replacement
If the inspection confirms that a replacement is warranted, we will process your replacement request promptly. Our customer support team will keep you informed of the status of your request.
9. Non-Returnable Items
Certain items, such as perishable goods, personal care products, and items marked as non-returnable, are not eligible for replacement.
10. Shipping and Delivery
Our shipping and delivery policies apply to replacement products as well. Please refer to our Shipping Policy for more information.
11. Contacting Us
To initiate a replacement request, please contact our customer support team via [phone number] or [email address]. Kindly provide the following information when reaching out to us:
- Your order number
- A clear description of the issue
- Any relevant images or documentation that can assist us in assessing the problem
12. Changes to the Return Policy
We reserve the right to modify or update our Return Policy at any time without prior notice. The revised version will be posted on our website.
13. Contact Us
If you have any questions or concerns regarding our Return Policy, please get in touch with us at contact@dxncalicut.com.
DXN Calicut is committed to ensuring your satisfaction and providing you with the highest quality products. We appreciate your understanding of our Return Policy, which helps us maintain the integrity of our commitment to product quality and customer service.